Air Trip maker in Germantown, MD

Karunesh Srivastava

4 yrs ago

Guys, this company is a scam. please deal with them at your own risk. I would give them very poor rating.

Suresh

6 yrs ago

No Star. They are cheaters, You will loose your money if you choose these guys.

User

6 yrs ago

Never do the business with them. They rush you into buying ticket and then do not provide any support. My flight was cancelled by UNITED less than 2 days before travel. They didn't have another flight to offer until a week later. So I booked another ticket and United returned me their part of money within a week. AirTripMaker has not refunded $316 per ticket for 6 months. They ask me to email Sahil, their accountant and he never responds. Agents are aweful. I booked with Ajit(ext 104) who stopped picking up my call and everyone else says only agent who booked your ticket or accountant can help. NEVER DO THE BUSINESS WITH THEM

Mani

7 yrs ago

This is a fraud company. Never or ever book any tickets with them. They booked my ticket a year ago and then I got to cancel it and they never gave my refund back till now. John is the person who booked my ticket and he is not at all genuine person please do not book any tickets with this fraud company. They said it would take 15 business days to get my refund and then 1 month and now its been more than an year I never got my refund of 1200$. They use all fake names call John, Sam, Peter etc and they never want to get there real names out, this proves what that company is all about. I tried calling them multiple times and they never answer or otherwise they keep the call on mute and hangup after few minutes. John never answer his call instead he will make others to answer the call, If I call from same number they keep note of that number and they will never answer it if we call back with that number again but if we do it with different numbers they will answer and say stupid John would get back in few minutes but I never received any call back from them later. I would suggest not to go through this airlines since that is a fraud company.

Nitin Agotiya

7 yrs ago

I did buy 2 adults and 1 infant ticket dealing with Jonny. This company literally need to work on customer care and fulfill what they promise to customer. This guy JONNY is a big liar and promised to book a bulk head seat with bassinet for little baby to travel with. The moment I gave him my credit card info and authorize the transaction to confirm the seat he went completely off the radar and stop responding to my email and picking up my phone. 24 hours later he sent the confirmed ticket but the seats with bassinet didn’t confirm. I kept asking for 3 days and got nothing but disappointment. Why in the world did you promised to take care of confirmed seats and bassinet. I wonder, do they have any supervisor who watch over these craps and lies Beware Guys and good luck JONNY :( DIRECT NO. 202-640-1902

Kapil

7 yrs ago

I booked 4 united roundtrips tickets from Newark to Delhi from airtripmaker. Trip was from 26th July 2019 and returning back on 18th August 2019. Airtripmaker charged me 504 USD commission and United ticket charges. United cancelled the tickets due to airspace issue and i got the united airlines refund directly back to my credit card. I was told to book the tickets again thru them as they can use the united cancellation code to get united code share partner with discounted rates . I paid again along with their commission charges. I contacted Airtripmaker for the remaining amount of the cancelled ticket commission and Airtripmaker representative told me that i will get the 504 USD also back as a check. I never got this amount back and when contacted multiple times by phone or email, i always get the message that Check is being mailed and some other reason. I would not recommend this company to anyone.

munish

7 yrs ago

Worst service and ticketing company. We booked tickets with them and due to family emergency we had to cancel our trip. The airline refunded our money but in between this company kept our 878 usd and told us will return. It's been 1 month, no money and now when we call them they do not pick our phone or come on the phone (Ankit or Sam). The worst part is the owner or head of there India operations Sam is least bothered about customer service and does not respond to mails at all, not sure why he has listed his email on their site, if he is not going to respond. Total choor company, taking advantage of peoples emergency situations. Stay away from this company over all.

Babu

7 yrs ago

Customer Service Hi, We are standing by, let us know if you need help. BIG SALE - Fly USA to INDIA in ECONOMY CLASS just $799 in JUNE - JULY- AUGUST - CALL NOW 1-888-413-5701 You —tell me how can you offer this deep discounts ? Ali - Ext 123 Ali - Hi How can I help you Today? Ali - Please let me know your travel dates , Departure and destination airport ? You - and why cant i book online? why call only ? You - AIR INDIA 06/09/2019 06/09/2019 San Francisco Intl Arpt (SFO) Bengaluru Intl Arpt (BLR) Coach AIR INDIA 08/04/2019 08/04/2019 Bengaluru Intl Arpt (BLR) San Francisco Intl Arpt (SFO) Ali - let me check, plz wait Ali - $1650 You - why does your website says $999.45(Taxes) Fussion Fare ? Ali - This is just base fare & doesn't include taxes You - so the cheapest tickets any airways.. how much is it including all charges ? Ali - $1650 You - Fares for our carriers are round trip, incl. all taxes and all fees. Airfares include applied Booking Bonus. Additional baggage fees may apply. *Some flights displayed may be for alternate dates and/or airports. You -this is on your website Ali - fare is fluctuate every hrs Ali - fare depend of seat availilty You - i searched 3 mins back You - Act Fast only 5 tickets left at this price! $899.46(Taxes) Fussion Fare Avg Price Person You - so you ppl are full of shit, i dont trust you or your website

kewalrita

7 yrs ago

Very bad customer service , unreliable, don’t provide the services you buy from them. My flight was cancelled and they didn’t bother to inform me or arrange another flight in spite of me paying them full amount . Also, not helping with refund which airlines said I can get if Airtripmaker files for . Not replying my emails . PLEASE STAY AWAY FROM THEM.

Sandeep anand

8 yrs ago

Avoid at all costs. The made a mistake with my tickets and customer service is terrible

Sanjay

8 yrs ago

Very unprofessional. Staff is not trained to do their job efficiently. Expects customer to follow up and have no sense of customer service..

anoosha

9 yrs ago

I have booked quite a few times through airtripmaker, specifically "Mahi". I didn't have any issues all these days and so recommended them to my friends too. I'm not sure what happened to them recently, but the quality of service has become absolutely terrible. It has become one of those scam-like websites. The prices announced on their website are false. When I called them for a recent trip (a total of 3 tickets), I was quoted a price that was $50 more than what I could find online. I still booked the trip because $50 seemed like a fair price for the extra services they used to provide (like seat and meal reservation). But I was scammed this time. First they had trouble booking tickets. I had to follow up with them multiple times before they made a reservation. Then they booked the itinerary as 2 separate tickets instead of a single PNR without informing us. So, international baggage regulations didn't apply and we had to pay for each bag. When I contacted them to resolve this issue, Mahi was so rude, I couldn't believe it was the same person I was dealing with from the past few years. When I asked to speak to a supervisor, she gave me a number that nobody ever answers. On the whole we lost close to $1200 because of their mistake that they refuse to address. Needless to say, I am going to be looking for a new travel agent and informing all my friends and family to beware.

JC Patel

10 yrs ago

My rating for air trip maker is ZERO star. Worst travel agent service. I got ripped off by their agent. I am just trying to save your money. Very poor customer service and they will rip you. If you want to loose your hard working money then only use this travel services.

Jogi singh

11 yrs ago

JUST BE CAUTIOUS IN BUYING TICKETS FROM THESE GUYS. I felt completely cheated in one of my recent and first booking from them. My experience was very particular to cancel tickets and how these guys charged me around 50% cancellation charges. It was emergency on my front to cancel booked tickets and reserve the other tickets for personal emergency. I tried preponing existing tickets but failed to do that because nobody was reachable and never tried to connect back. I had to cancel existing tickets and called the these guys. I told him what has happened and he said that you need to pay $300 cancellation for each tickets and i agreed but he refused to do because he did not book the ticket so i have to wait for person who booked the tickets. Finally after multiple tries, i was successful to connect the guy who booked the ticket and number comes like $500+ per tickets cancellation. Talked about my situation and she had mercy on me returning her fee not charging $25 but ultimately charged around $1100 for cancellation. She confirmed that we returned all your charges paid to us but Air Company Will definitely charge cancellation. But Credit card statement says totally different. Charged by Air company returned almost with minimum charge but did not come $0 cents from the 3rd transactions which is gone to different account ..not to Air company. Please make sure you have all terms and conditions for travel change and cancel. I am done with these guys.

harsha

11 yrs ago

It's been 4+ years I've traveled to India, which made me difficult to choose who's best in the market among multiple references I got for. Starting from Chat window to Phone-Call to confirm my ticket, Mike from Airtripmaker was very generous and he gave me the best round trip deal (US to India) as per my requested dates. Great Job by Mike and Kudos Airtripmaker to have such people like Mike!

Narry

11 yrs ago

Amazing service and cheaper price....