Nova Travel Inc in Lake Oswego, OR

Description:

Nova has designed programs that add value to the customer culture. The purpose of our organization is simply, helping our customers get the lowest discount airfare available with the best possible customer experience. Our professional agents are trained to approach their clients with that purpose as a 101 percent commitment. We believe that our goals, both professional and financial, will be achieved by consistently exceeding our clients expectations. One of the important benefits of our agency is our commitment to the sophisticated Total Quality Management (TQM) program. Through this program, we have formed a TQM partnership with our clients which translates into an unbroken chain of products, services, and quality for our customers. Using TQM in tandem with our clients, we are working continuously to improve performance in these areas of customer satisfaction.