Citi Air in Guilderland, NY

Ajith

2 yrs ago

My recommendation is not to engage Citiair(Shitty air) for your travel. While booking the ticket, I had agreed upon a price, but the agent had failed to block the booking and I had to pay $300 per ticket for 4 tickets. Since it was peak time, I had to get the tickets and was of urgent nature. Another mistake the agent made that I realized later while rescheduling the same ticket from Qatar was that they had issues adult tickets for my kids which also bumped up the price. The worst part is cancellation. trust me you will never get the money back if a ticket is cancelled. I have been running around for 3 months but they are refusing it even though Qatar has given them the voucher for $1300 for one of the ticket that was cancelled. Qatar even emailed me the copy of the Voucher, but "Shiity"air simply refuses to refund me the money. I talked to one Paul who agreed to pay after I conferenced him with Qatar but after a few days he says he cannot (read as will not) refund the money. PLEASE STAY AWAY FROM THESE FRAUDSTERS.

hate citi air

5 yrs ago

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE. They made the error in my ticket rescheduling and they are making me pay 450$ extra for absolutely no fault on my side. They have the worst computer system with the worst call log history possible. They don't maintain proper notes for each conversation. THEY MY LIFE HELL for about 10 days. I have no idea how these people are still running a business. Their so called supervisors are such useless people who don't know anything. I have spent hours and hours with them and all i gained form that was a horrible headache and a huge hole in my pocket..

Chamathu

5 yrs ago

AVOID CITIAIRV TRAVEL..Worst Customer service. I have been a long term customer and booked close to 10 trips.But this time while I was trying to do a ticket date change, I was following for almost 30-45 days. Till now issue is not dolved. Per Lufthansa policy,this return ticket need to be booked before Jan-31-21 else it will be cancelled. Since Dec-05-21,I was following withe Citiair agents with emails and multiple phone calls.Today it's Jan-27 and just 1 more weekday left to book the ticket. I am having sleepless night here and staying awake waiting for their call. UNBELIEVABLE....WORST NIGHTMARE..AVOID CITIAIR TRAVEL

Sudheer

7 yrs ago

We have booked tickets with CitiAir travel, while booking agent was very patient in giving different options as per the requirement we had it took close to 5hours to book tickets with agent and he was getting back to us with different options each time to get the tickets at best price as per the requirements which we had.

Tilotama Poddar

8 yrs ago

Beware! Its not advise, Its warning Think 1000 times before making any booking with this agency. It used to be good but now, its literally NIGHTMARE. I like to share my personal and very horrible experience. I had booked 3 return tickets to India on 20-April for 15-June travel from Emirates airline. I made a call to airline 13-June (2 days before to fly) to reserve my seats. And, I was shocked when I understood that my departure tickets are cancelled on 22-April itself. I was on call with Airline for whole night to find out the reason of cancellation and as Airline explained, It was clear fault of CITIAIR as required information for booking was not shared with airline by Citiair on time. One of the junior agent of citiair accepted it, too as he forgot, he should not accept it. I reached out to CITIAIR to resolve this issue ASAP but they stopped picking my call after making this blunder. I spent 2 whole sleepless night before travel because of this unprofessional people. Agents are very rude, specially Prabha. I wish, I would give them negative rating.

Ben

8 yrs ago

Not only do they ask you for the front and back of the credit card. They also put a charge and then they want you to confirm that the charge they made is correct. Wasting time

bala

9 yrs ago

CITIAIR is the WORST TRAVEL COMPANY EVER..We had total trouble at Minneapolis airport, Amsterdam airport they make us pay at the Delhi airport because they are not seeing the electronic ticket for my son and At Delhi airport they make us wait for 5 hours and charged me to let my son travel with the grand parents ,These is totally unacceptable . I reach out to company couple of times they are not even responding putting me on hold for long time and asking to call again

Srinivas Matam

10 yrs ago

Donot book thru citiair, i am already facing problem in rescheduling. You find fare difference only when you book you save few dollars. But if you want to reschedule or contact customer care you wont get any help.

Kriti Bhargava

10 yrs ago

#11 of 11 · It's the worst site to book your flight. The prices are cheap but customer service is bad. I had to reschedule my tickets and wanted to know the procedure. They told the procedure and hung up. Then when I finalized the dates, I have been calling since last 10 days and no one picks my call or responds to my email. And if I am unable To change my reservation in coming 3 days I lose $900, way too much for a graduate student to lose for me fault of her own.

j g

10 yrs ago

They take your reservation then cancel your reservation. Customer service was useless. The only answer was they were unable to issue the ticket. I tried to get them to explain the statement and then was told they only issue tickets between US and India. Stay far away from this company as it will only end up costing you more money to buy a ticket at a later date.

Santosh

10 yrs ago

Fraud company. They show low fare and take all your credit card details in an insecure form and then sleep on your reservation. Later they will just say that the fair has changed. By that time you will not have any other option. I recommend, staying away from this.

subhrosmit

11 yrs ago

This was an extremely harrowing and unpleasant Experience because of these guys. I booked a ticket long back in earlier October and they did not inform about the Canadian transit visa requirement for transiting through Toronto for temporary USA visa holders and Indian residents. As a travel agent they should have been well informed and aware of all these rules and should have made me aware.. Air Canada did not let me check in and they booked me in another flight with more than the original expense I incurred for the first aircanada-United round trip ticket(1125$) and the new ticket costed me 1295$. They did not refund a single penny... Because of them only I had to go through all those troubles and harassment. Beware of this ultra fraud scam super cheat travel agent called citi air travel...